Frequently Asked Questions
Everything you need to know about Thermalright cooling solutions, shipping, and support.
Are Thermalright CPU coolers compatible with the latest Intel and AMD sockets?
Yes, our latest cooling solutions are designed to support Intel LGA 1700 and AMD AM5 sockets. Mounting brackets for older sockets are also included in most retail packages to ensure wide compatibility.
What is the typical shipping timeframe for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email once your order has shipped.
Does Thermalright offer a warranty on its products?
We stand by our quality. Thermalright air coolers and fans generally come with a 2-year limited warranty, while our liquid cooling (AIO) series typically features a 3-to-5-year warranty covering manufacturing defects.
What is your return policy for electronics and cooling gear?
We offer a 30-day return policy for items in their original packaging. If the product has been opened or used, it must be in like-new condition with all accessories included to be eligible for a refund.
Is thermal paste included with the CPU coolers?
Yes, all Thermalright CPU coolers include a tube or pre-applied application of our high-performance thermal compound, such as the TF7 or TF4, to ensure you have everything needed for installation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.